Freshers BPO @ HYD

Walk-in interview on 23-feb-13 at 10:00am.
Mahindra Satyam BSG Ltd.,
Special Economic Zone
Ground Floor, Tower 1,

Satyam BSG SEZ,

Plot No : 22, 24, 25, 29 to 33, Hitech City,

Madhapur, Hyderabad

Contact Person : Naresh.Busa.

Job description and activities involved

In this role it is expected that the Technical Support Associate answers calls from customers requiring assistance.

Each call will last on an average minutes and will comprise diagnosis of the problem and troubleshooting.

Each call is expected to end in complete resolution for the customer.

The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.

The associate needs to have a clear understanding of the support policies & Call quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.



Typing skill minimum 30wpm.

Voice inbound technical support (ISP).

Flexible to work in Nite Rotational shifts.

Qualification : 10+2, Graduation B.Com, B.Sc, B.A.

References are most welcome.

Salary: INR 2,00,000 - 3,50,000 P.A